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RESNET
RESNET
Internet
Access
Troubleshooting
If Ethernet setup should fail, try the troubleshooting steps below,
opening your browser after each step to check for ResNet registration
web page availability.
Check to make sure you are plugged into the LAN jack (not the
telephone
jack). LAN jacks are labeled
LAN (example: LAN7).
Check LAN
cable connections on the computer.
Recheck your
Internet Options
settings.
Renew IP address: click on the
Start
button, click on
Run
from the pop-up
menu. In the dialog box, type
command
then click OK. In the DOS window
type
ipconfig /renew
(a space separates
ipconfig
and the
/
)
.
Remove LAN cable from your computer and LAN wall jack; re-connect to
ensure a good connection.
If you have a wireless network card, disable it under
Network Connections.
Check
Device Manager
to verify NIC operation (make sure there isn't a yellow
exclamation point or red “X” next to the Ethernet card). Do this by clicking on
the
Start button;
and type in
Device Manager
in the Search bar, then click on
Device Manager.