StuHandbook

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RESNET
RESNET
Internet
Access
Troubleshooting (cont’d)
Install a malware removal program such as Malwarebytes©. You can
download this free software from using any computer lab
PC.
Remove any programs that have been installed on your computer without your
permission (spyware/malware) such as Bonzi Buddy, Gator, Double Click, Brilliant
Digital, Wild Tangent, Adult Tracker, Save Now, and Market Score.
If registration appears to be successful, but if your browser continues to redirect to
the registration page, clear out the browser cache.
Common Browser Steps (choose appropriate option of the browser used) :
 Open browser
 Click on browser menu or Tools.
 Select Internet Options, More Tools or History.
 Select Clear Browsing Data, Clear Recent History or Browsing History and
click Delete (under the General tab.)
 Choose Time Range and Details to delete (browser cache, history, cookies,
etc.)
 Click Delete Files, Clear Now or Clear Browsing Data
Close the browser. Open the browser to verify that your homepage opens. If your
browser loads your homepage, then the problem should be resolved. If these
steps fail to resolve your problem, contact the Information Technology Help Desk.