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Web Help Desk
With 10,000+ end users and increasing, Information
Technology needed to reevaluate the usefulness of
HelpTrac, the Help Desk’s ticket management system.
Because the IT Help Desk is one of the first points of contact
when users are seeking information and assistance with
campus technology, this software has to be powerful, easy to
use, and up-to-date. IT realized HelpTrac failed to provide
the features and functionality that was required to effectively
and efficiently provide services to the growing Southeast
Missouri State University community. IT replaced HelpTrac
with Web Help Desk in October of 2013.
Web Help Desk is a powerful web based, user friendly
request management service that faculty and staff can
access with their Southeast Key. With Web Help Desk, users
can:
Submit a new help request (or ticket)
View the status of their request
View their request history
View common IT problems and solutions (FAQ)
And more!
To submit your own ticket, go to whd.semo.edu
Place your IT technology tickets at:
http://whd.semo.eduWeb Help Desk login page
IT User Services
“...the convenience of being able to
enter a request with just a few clicks of
the mouse is a huge timesaver…What a
great tool. Thank you to everybody
involved in getting the Web Help Desk
up and running!”
- Steve Dunn, Institute for
Regional Innovation and Entrepreneurship
~Alexis Whitworth, Student