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CONTENTS
Software Deadlines ……………………..………………………….3
Banner ISSM …….……………………..……………………….….4
Banner Maintenance …………………..……………………….….5
Lock ’n’ Charge .……………………..……………………….……..6
Spam E-Mails .……………………..……………………….……….7
Tips and Tricks ……………………..……………………….………8
Security ……………………..……………………….……………...9
Air Server .……………………..……………………….……………9
Malware .……………………..……………………….……………10
Microsoft Office Briefs .………….……………………….………11
Help Desk Happenings .…………..……………………….……..12
Help Desk Statistics .…………..…………….…………….……..13
Telecommunications Statistics .………….….…………….……..14
IT Computer Lab Statistics .…..…….……….…………….……..15
Hiring with the Right Stuff……..…….……….…………….……..15
Employee Spotlight ……….…..…….……….…………….……..16