Tech Talk Issue 2

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The classic movie Ghostbusters is being rebooted this
summer with a female team. You might ask why? That’s a
topic for another time (and newsletter). The theme song
from the original movie asked the question – “who you
gonna call?”.
Legends of what can be described as paranormal activity
regarding technology are often described to the IT Help
Desk staff. Folks, there truly isn’t anything strange
occurring, that’s just technology. For example,
It’s the weekend.
You’re on campus trying to get caught up on some
work.
You sit down at a computer, you enter your login
information and … nothing.
You wait … still nothing. Blank screen.
You wonder … “Who am I going to call?”
Locations and Hours
In the fall of 2013, the IT Help Desk began offering 24
hour support via two locations – during the day at
Memorial Hall, and in the evenings (and weekends) at
Towers Complex. Weekdays, the Help Desk is open in
Memorial Hall 107 from 8:00am – 5:00pm. After hours
and throughout the weekend, service moves to Towers
Complex 108.
Website
The Information Technology website
features step-by-step tutorials, and
instructional videos on a variety of topics. There is also a
Service Catalog that allows searching, using keywords, to
find answers to common technology questions.
Contact
The most common ways to contact the Help Desk is via
phone or email. During regular semesters, phone and
email support is offered 24 hours a day, 7 days a week.
During most breaks, support is offered on a limited basis
during evenings and weekends. Just dial HELP (4357) –
on campus, 573-651-4357 – off campus, or email
Chat
Likewise, chat support is also available 24 hours, during
regular semesters. During breaks, chat support is
available during regular weekday hours. Chat may be
accessed from the Information Technology website
.
Look for the following buttons:
These buttons indicate whether or not a chat operator is
available to assist you. When chat is available, you can
text chat one-on-one with one of our technicians.
Additionally, several other departments on campus use
the same chat service, so if your questions relate to other
departments, we may be able to transfer you within the
same chat session. With chat, it is easy to share links,
screenshots, and other helpful content.
Self-Service
If you are unable to find an answer to your particular
question, and you are a current student or employee, you
might also try our Web Help Desk ticketing system. The
system can be accessed by clicking on the “Submit a
ticket” button on the IT Website, or directly at